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    Operation Manager

    Mizuro Komatsu

     

    Address

    102 Eco House Daizawa, 1-29-34 Daizawa, Setagaya-ku, Tokyo 155-0032, Japan

    Contact information

    Phone: 03-6336-7602

    Reception hours: 10:00 - 17:00

    Holidays: Saturdays, Sundays, and national holidays (summer and winter holidays available)

    Sales Price

    Displayed on each product detail page

    Time and method of payment

    1. Credit card: At the time of payment

        a. VISA / Master / American Express

    2. Amazon pay: At the time of payment

    3. Mobile carrier payment: at the time of payment

    Necessary fees other than the product price

    550 yen for shipping (*free for orders of 5,000 yen or more, except for remote islands)

    Delivery of products

    Delivery will be made by Sagawa Express. Normally we ship on the second business day after the order is placed. If your order falls on a weekend or a national holiday, it will be shipped after the vacation.

    Return and Exchange Policy

    <Please contact us within 7 days of receiving your order.>

    If you wish to return a defective product or a product that is different from your order, please contact us by email at cs@palette-clothing.com within 7 days of receiving the product. We do not accept returns or exchanges after 7 days from the date of delivery.

    <Returns due to customer's convenience, such as when the size does not fit or the image is different>

    We do not accept returns or cancellations for the convenience of the customer, regardless of the payment method used at the time of order.


    <If a defective part is found>
    (Return shipping)

    We will pay for all shipping costs.

    (Refund transfer fee (in case of refund)

    All shipping and handling costs will be borne by us.

    (Condition)

    If the item is missing a bag, box, or tag, we will still be able to help you. Please contact us by email to let us know the condition of the defective part. If you have any questions, please feel free to contact us.

    (Sending the replacement product)

    As a general rule, we will send out the replacement product after confirming the return of the defective product.

    (Sale items)

    We accept returns, but in the case of exchanges, we often do not have the item in stock and may not be able to accept it.

    Conditions for handling defective products

    Please be sure to check the product when you receive it. We take every possible precaution with our products, but in the event of any of the following, please contact us by e-mail.

    ・The product you ordered and the product you received are different.

    ・If the product is dirty or damaged.

    Defective products due to the above reasons will be replaced. Please be sure to contact us by email at cs@palette-clothing.com within 7 days of receiving the product, and then return it to us.

    *If you contact us by phone, please be sure to contact us again by email.